Senior Client Partner

Senior Client Partner


As a Client Partner you will be tasked with nurturing existing relationships to drive revenue within your dedicated client portfolio. Through your in-depth knowledge of Cults service’s, combined with your knowledge of your clients core business drivers and KPIs, Client Partner’s will be responsible for successfully maintaining and growing client portfolios whilst strengthening senior stakeholder relationships.

Acting as an extension to your client’s teams, you will spend five days a month seconding in client offices, ensuring we are both reactive to their needs and requirements, and the first people they turn to to help solve their business challenges.

You will be tasked with hitting agreed revenue targets, whilst spotting, and unlocking new business opportunities through insightful relationship building and education of Cult’s service offering i.e. Cult Futures. You will provide strategic counsel to our senior clients helping them identify, understand, and define their business challenges and how Cult, as a trusted partner, can help solve them.

In addition to unlocking new revenues you will be responsible for all the financials across your client base, from scoping (with support from the delivery team), through to pipe forecasting and management of closing.

As the most Senior client lead across the Client Partnership team you will also help to create and identify strategic plans and processes to grow the team. Evaluating ways of working, processes and client partnerships skill sets to ensure Cult is constantly evolving how they are working with our clients and aligning with agencies scopes.

You will lead and mentor a team of Client Partners and Junior Client Partners, which involves providing guidance to the team and setting objectives and plans to enable them to achieve their own goals.

Specific Responsibilities

  • Strategically drive the financial growth across key clients and reporting back to the MD via monthly growth plans 
  • Be a partner and be generous with the insight and expertise that comes through this – help clients to advance their own understanding and capability – so they come back to you, repeatedly, to volunteer their challenges
  • Draw on your own expertise – around Cult’s services and the Fashion, Beauty, Luxury and Wellness sectors to advise clients, and create engagement opportunities (consultative selling)
  • Help clients manage stakeholders, build internal consensus, identify opportunities, form business cases and justify investment
  • Ability to think differently – generate new ideas and innovative campaigns that lead and inspire the team, agency and clients
  • Brief and align internal teams to address client challenges
  • Mediate between the team and the clients, especially on difficult or contentious issues – to help clients get the best from the team
  • Coordinate the creative process from inception to contract finalisation – across new business opportunities with in your client base
  • Review of team processes, skill sets and ways of working to ensure Cult is constantly evolving delivery methods

Essential Skills & Aptitudes

  • The ability to spot and execute opportunities for organic growth: proven success at building client business and business through partner agencies 
  • Proven management skills and ability to run highly effective teams to deliver outstanding results
  • Entrepreneurial and commercially savvy with strong financial and business acumen
  • The ability to continually challenge yourself and your team to deliver excellent results
  • Strong negotiation skills focusing on the value proposition, identify opportunities to create client need and deliver competitive solutions
  • Strong communication skills with the ability to explain and deliver insights and recommendations to prospective clients
  • Self starter but than also galvanise a team
  • The ability to work fast and efficiently while maintaining a high-quality standard, with a good attention to detail, strong work ethic and willingness to learn/develop

Salary and Details

  • £55-£70k depending on experience

Diversity and inclusion is integral to Cult and everything we believe in. We strive to create a workplace culture that embraces people from all walks of life; from race, ethnicity, sexual orientation, gender identity, age, religion, mental or physical disability and to all other beautiful parts of ones identity.

We are committed to building and maintaining an environment that celebrates the wonderful diversity of our employees and allows them to feel safe and inspired to be their authentic selves. As an equal opportunity employer we actively welcome and encourage ALL qualified applicants to apply.